1. INFORMATION WE MAY COLLECT FROM YOU
1.1 We may collect and process the following data about you:
1.1.1 information that you provide by filling in forms on the Website or by talking to Customer Services. This includes information provided at the time of registering with us or making a booking. We may also ask you for information when you enter a competition or promotion and when you report a problem;
1.1.2 details of occasions on which you contact us; and
1.1.3 details of your visits to the Website or use of Customer Services.
1.2 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
2. YOUR CONSENT
2.1 By using the Website and/or Customer Services and submitting information, you consent to:
2.1.1 the collection and use of your personal data by us as described in section 1 above; and
2.1.2 the sharing of your personal data with third parties strictly in accordance with section 6 below.
3. USES MADE OF THE INFORMATION
3.1 We use information held about you in the following ways:
3.1.1 to process your application to register with us or to reserve Walshaw Lodge;
3.1.2 to identify you and authenticate your use when you visit the Website or telephone Customer Services;
3.1.3 to provide you with information about the Walshaw Lodge and related services and any special offers and any features of the Website which we think may be of interest to you unless you inform us that you do not wish to receive such messages (please also refer to section 7 below);
3.1.4 to ensure that content from the Website is presented in the most effective manner for you and your computer;
3.1.5 to notify you about changes to our products and/or the Website; and
3.1.6 to help diagnose problems with our server and to administer the Website;
(together the “Purposes”).
4. IP ADDRESSES AND COOKIES
4.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
4.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Website and to deliver a better and more personalised service. They enable us to:
4.2.1 estimate our audience size and usage pattern;
4.2.2 store information about your preferences, and so allow us to customise the Website according to your individual interests;
4.2.3 speed up your searches; and
4.2.4 recognise you when you return to the Website.
5. WHERE YOUR PERSONAL DATA MAY BE STORED
5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using the technology of our third party payment systems provider. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. INFORMATION DISCLOSURE TO THIRD PARTIES
6.1 We may disclose your personal information to third parties in the following circumstances only:
6.1.1 for marketing purposes;
6.1.2 to service providers who manage aspects of our operations (for example third parties who provide technical services to the Website) in connection with the Purposes;
6.1.3 if our business or substantially all of its assets is or are acquired by a third party, in which case personal data held by us about you and any other users of the Website or Customer Services will be one of the transferred assets;
6.1.4 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the Website Terms & Conditions or the contract for the hire of Walshaw Lodge; or
6.1.5 to protect our rights, property, or safety and those of other Website users (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
7. YOUR RIGHT TO UNSUBSCRIBE
7.1 You have the right at any time to ask us not to use your personal data for marketing purposes. If you do not wish to receive such communications, please contact us at enquiries@WalshawLodge.com.
7.2 The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and rules as to the use of your personal data and that we do not accept any responsibility or liability for these policies and rules. Please check these policies before you submit any personal data to these websites and please be aware that you may need to contact such third party directly if you wish to unsubcribe.